MIKE GUILMOT

Senior IT Infrastructure & Operations Professional

Ekeren, Antwerp  |  +32 484 75 27 66  |  mike@kilobit.be

linkedin.com/in/mguilmot  |  mikeguilmot.be

Professional Profile

Senior IT infrastructure and operations professional with more than 20 years experience across systems engineering, technical support, service delivery and team leadership. Combines hands-on Microsoft platform and endpoint management experience with PowerShell automation, monitoring and operational support. Experienced in mentoring engineers, coordinating service operations and turning technical issues into practical action.

Core Expertise

IT Infrastructure & Operations  |  Windows Server, Active Directory & GPO  |  Microsoft 365 & Exchange Online  |  Intune & MECM/SCCM  |  PowerShell Automation  |  Monitoring & Observability  |  ITSM, ServiceNow & CMDB  |  Team Leadership & Mentoring

Professional Experience

Automation Support Operator

May 2026 – Present

PSA Antwerpen · via Kilobit / Amoria Bond

  • Monitor OT infrastructure, cranes and operational equipment, using Dynatrace for application and infrastructure visibility.
  • Investigate logs, availability and performance issues, perform first-line analysis, and escalate incidents to the appropriate support teams.

Team Lead IT Operations + IT Infrastructure

Sep 2024 – Sep 2025

Tabaknatie · via Kilobit / Hutix

  • Led an international team of 8 IT Operations, Infrastructure and Security engineers, coordinating priorities, CAB meetings and escalations.
  • Tracked project milestones and provided timely updates to IT leadership.
  • Oversaw SLA-focused ticket queues and CMDB data in SD+, while mentoring junior engineers and strengthening technical documentation.

Senior IT System Engineer / Mentor

Jun 2022 – Aug 2024

Fedrus International · via Kilobit / First IT

  • Administered Windows Server 2012/2016/2019, print services, Active Directory across two domains, GPO, DNS, DHCP and DFS.
  • Managed Microsoft 365, Azure AD, Exchange Online, Intune and MECM/SCCM, including software deployment and endpoint policies.
  • Created PowerShell scripts for Azure AD and Exchange Online maintenance.
  • Led SCCM/GPO-to-Intune, PC renewal and printer renewal/migration projects; mentored L1/L2 colleagues and managed ServiceNow tickets, changes and CMDB records.

Senior IT Support Engineer

Sep 2021 – May 2022

Touchpoint Medical · via Kilobit / Amandis

  • Supported hospital pharmacy and nursing teams using PharmaLogic and medLogic, investigating technical issues and liaising with software development.
  • Tested new versions, coordinated acceptance and upgrades, and maintained Salesforce tickets and client CMDB data.

Professional Experience, continued

Director

Jul 2021 – Present

Kilobit · own-company activity; client assignments shown separately

Senior Support Engineer

Feb 2021 – Jun 2021

Cheops Technology · direct

  • Supported Windows environments and applications, Microsoft 365 licensing, Exchange mailboxes and resources, RDS, and Topdesk tickets.

Senior IT Support Engineer

Jul 2018 – Feb 2021

ACCO Brands / Esselte · direct

  • Supported Windows, applications and printers; administered Active Directory users and groups; troubleshot network and server issues.
  • Created and maintained PowerShell automation, including a label-printing solution, and supported global migration teams.

IT Support Coordinator

Oct 2013 – Jul 2018

Bayer/Covestro · via Next-ICT

  • Coordinated 3 onsite support engineers, managed incidents for Belgian support teams, and escalated major incidents to global teams.
  • Managed local PC replacement projects, ServiceNow CMDB updates and knowledge for the first-line helpdesk.

Earlier Career

Jun 2013 – Aug 2013  IT Consultant, Xylos · infrastructure monitoring and first/second-line support

Apr 2012 – Apr 2014  System Administrator, Linsrv · Linux web/FTP services, Proxmox VE3 and monitoring

May 2010 – May 2013  Helpdesk Agent / IT Support, Bayer · via Splendit / Getronics

Jan 2010 – May 2010  PACS Application Support, Agfa Healthcare · direct

Mar 2008 – Jan 2010  Second Line IT Support, Innovex/Quintiles

Jul 2006 – Mar 2008  Service Desk Agent EU-Central, Cargill · direct

Nov 2005 – Jul 2006  Service Desk EMEA / Helpdesk Agent + Trainer, MSD · via Beaver IT Services

Sep 2004 – Sep 2005  Migration Support, ING · via Beecom / HP

Sep 2003 – Sep 2004  PC Technician, Data Line International · direct

2003 – 2009  Managing Partner, Network Products & Installations · Linux web/mail hosting and DNS services

Certifications

MCSA: Windows Server 2008, Microsoft (2013); MCSA: Windows 7, Microsoft (2012); ITIL v3 Foundation, Exin (2008)

MCITP: Server Administrator on Windows Server 2008; MCITP: Enterprise Desktop Support Technician on Windows 7

Education & Languages

CDO Don Bosco Wilrijk: Installateur Hard & Software, 2003–2004  |  GIB: A2 Boekhouden-Informatica, 1993–1999

Languages: Dutch (native)  |  English (proficient)  |  French (proficient)

Selected Technical Project

ClusterNUC.com personal homelab: Proxmox VE 8 cluster with Ceph, Windows Server 2022, Intune and Autopilot, PRTG monitoring, and an Azure-hosted domain controller and Ubuntu server linked to the cluster through SoftEther VPN.